Erast Nam

experience

1. Jun 2026–present

   Technical Support Analyst & Implementation Consultant

   L Squared Digital

   support digital-signage customers and automate the work behind it, from CPQ-to-HubSpot workflows to patch rollouts.

2. Sep 2024–present

   Chief Technology Officer & Co-founder

   PairIt

   co-founded an AI-native homeowner-to-contractor platform at a small toronto-based startup, where i lead hands-on development.

3. Sep 2024–Sep 2025

   Founding Vice President, Marketing & Communications

   TMU AI/ML Club

   helped grow an AI/ML student club to 100+ members and led its marketing and communications.

4. Apr 2024–present

   Customer Service & Operations Associate

   Battle Records

   front-line customer service, POS, inventory, and daily store operations.

5. May 2020–Mar 2023

   Security Systems & Technical Support Associate

   Sound Security Systems Inc.

   supported residential and commercial clients through security-hardware troubleshooting, installation coordination, quotes and project documentation.

now · november 2026

• Nam 1.0 — a model built from scratch

  a 100-million-parameter model made specifically for critiquing design and creative work, which I'm building from complete scratch while taking the open-source AI Engineering from Scratch course.

projects

• Knowledge Base Search — Agentic Automation

  an automated pipeline that turned a support knowledge base into a search engine, shared as a simple /kb command that 12 support agents use every day, cutting a lookup from about 20 seconds to about 3.

• Quoting Automation — CPQ to HubSpot

  a Claude Code command, /cpq quote, that turns a plain request into a priced quote in HubSpot, built and working but not yet rolled out.

• AI Customer Support Agent — HubSpot Integration

  an AI support agent on a client-facing website that identifies customers in HubSpot, troubleshoots with them, and opens a ticket when it can't help.

• AI-Ready Knowledge Base Curation

  organized and restructured a real company's knowledge base so AI support tools can use it.

• Secure Enterprise AI Web Search Architecture — Prototype

  a prototype for safer enterprise LLM web retrieval, screening for prompt injection with Cloudflare AI Gateway and Prompt Guard 2.

• Portal402 — x402 Agent Interoperability Architecture

  an interoperability concept for x402 payment-enabled agents across Solana, Ethereum, external APIs, and IoT.

• more coming soon

elsewhere

• FileTree

  a file browser that is an actual tree: disks start as blossoms, every folder grows a branch and every file blooms, in a small paper world that follows your clock. a released Rust desktop app.

• iweb

  one feed from everything you follow (YouTube, Reddit, Bluesky, Hacker News and blogs), ranked the way you choose, with the reason shown on every post. self-hosted and open source.

• Specimens

  a gallery of interactive web experiments in depth, light and motion, each with its code.